Help

Looking for technical support? We’ve collected some frequently asked questions and answered them here so check below to see if your question has already been answered.

If this information has not answered your question and you still require technical assistance, contact us at support@triplep.net or use our help form.

You can visit the Introduction module again, or select the About the Program link on the bottom of your screen, for a reminder of how the Triple P Online Program works.

Frequently asked technical questions

Log in

Go to your About me page from the Menu and select Edit my details. You can change your password here.

The program automatically logs you out after 30 minutes of inactivity. Just sign in again to keep going.

This website is optimized for the following HTML5 capable browsers.

Desktop / tablet browsers:

  • Broadband internet connection
  • Internet Explorer 9, Firefox 8 or Safari 5
  • Safari iPad 1/ iPad 2: iOS4.3
  • Chrome 19
Mobile browsers:
  • Apple iPhone 3GS / iPhone 4: iOS4.3
  • HTC Desire: Android 2.3
  • Samsung Galaxy SIII: Android 4.0

Please also enable pop-ups from this website to view the PDF files. You will also need Adobe Acrobat Reader 5.

About me

Go to your About me page from the Menu and select Edit my details. You can update your preferences here. You can also change your icon by selecting a different image from the library.

Go to your About me page from the Menu and select Edit my details. You can opt out of notifications here.

Modules

Video clips

To make sure you are getting the most out of this program you need to watch the video clips in full the first time, after you have watched them once in full you will be able to fast forward and rewind as much as you like.

Activities

Make sure you select the Next or Back buttons on your screen when you enter or change your answer to make sure it is saved.

Yes, you can go back and set new goals for practice in a previous module, so you can work towards a new badge. Available badges are listed on the Badges page.

Workbook

There are two workbook versions for each module, full text and dot points. The full text version is a transcript of the video clips as well as all your saved answers. The dot point version is a brief summary of the videos played and all your saved answers.

Resources

You can use the Resources tab at the top of your screen or go to the Menu and select Resources. You can find all your available resources here. As you finish a module the resources for that module will become available. Links to resources are also available to you throughout the modules.

Resources will only become available to you when you have finished a module, future modules will appear transparent on your Resources page while available module resources will appear in colour.

To save a podcast, right click on a PC or option + click on a mac and select 'Save link as' or 'Save target as'.

SMS goal reminders are text message reminders you will receive 3 days after you finish a module. They will help keep you on track and remind you of goals you set yourself for the week. You can turn them on and off in the Edit my details section on your About me page.

Members automatically receive a weekly updates via SMS. You can turn this option on and off in the Edit my details section on your About me page.

Members automatically receive a weekly update via email. You can turn this option on and off in the Edit my details section on your About me page.